We are excited to announce, the National Safety and Quality Health Service (NSQHS) Standards, Quality Innovation Program (QIP) awarded us for full accreditation for Introductory Dental Practice Accreditation. This is a voluntary participation to undergo strict, comprehensive assessment on the quality of our practice and its services.
Achieving accreditation demonstrates a commitment to the provision of excellent dental care and continuous quality improvement within the practice environment. – QIP
It is a lengthy and costly process that not every dental clinic may like to commit to, so
WHY did Bentleigh Dental Care participate?
To ensure quality assurance to patients and us
To self-reflect on our performance
To motivate and commit ourselves for improvement
To ensure happy and safe work environment
WHY choose accredited dental practice?
Safety – infection control, radiation, medication, equipment, and emergency procedures are all in place and continuously monitored.
Quality of Care – honest, respectful, non-judgemental care towards all patients.
Accountability – all staffs are responsible for our actions, and policies are in place to record incidents
Confidentiality – strict policies in place for patient records and personal information
Feedback – all feedback from patients are recorded and followed up
Dr Courtney “at bentleigh dental care, there is no compromise to the high standards of clinical care to keep you and your family safe”
Lee “Self-reflection and improvement is the key to maintain the high quality of customer services, being awarded full accreditation encourages the whole team to work more efficiently and provides “worry free” vibe to all our patients.”
Fiona “Being fully accredited ensures us to keep our infection control policies up to date. It provides us clear guidelines to follow. Patients’ safety is my main concern and I’m glad that our patients can be assured with high quality of care.”